Introduction to Dream Yacht Charter
Dream Yacht Charter is owned and operated by Dream Charter Limited, a registered company in England and Wales.
Welcome to our website. If you continue to browse and use this website, you are agreeing to the following conditions of use. If you disagree with any part of these conditions, please do not use our website.
The term ‘Dream Yacht Charter’ or ‘us’ or ‘we’ refers to Dream Charter Limited, a limited company registered in England Number 8498778. The registered address is 1 Manor Court, 6 Barnes Wallis Road, Segensworth, Fareham, Hampshire, PO14 5TH The term ‘you’ refers to the user or viewer of our website.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
All rights reserved to Dream Charter Limited
Copywrite Dream Yacht Limited
|The General Data Protection Regulation (GDPR) (EU) 2016/679 is a regulation in EU law on data protection and privacy for all individuals within the European Union. It addresses the export of personal data outside the EU. GDPR has given rise to many questions about personal information.
The aim of this policy is to make these points clear to our visitors and customers. We have included every aspect we can identify, however if you have any questions which are not answered by this policy, we are of course available to answer these. The sections of this policy are:1. How we gather information
2. What information we gather
3. How we use information gathered
4. Where we store information
5. Who we share information with
6. Accessing and updating your personal informationIf you would like to check what personal information Dream Yacht Charter hold for you please contact us. At any time, you have ‘the right to be forgotten’. This means that you can request us to delete any of your information which Dream Yacht Charter hold.
|Transparency and choice: People have different privacy concerns. Our responsibility is to be clear about what information we collect and what we do with it. You then have the right to decide what is best for you and advise us accordingly.
|From the moment you interact with us, we gather information about you, be it over the phone, in email exchanges or on the website. This is for our informational purposes so as to optimise your search. The specifics are outlined below. If anything is ever unclear to you though, or you would like further explanation, please do not hesitate to contact us and ask.
|1. How we gather information|
|We collect information through many different avenues. To simplify this, we have broken it into the channels of enquiry and communication with us.
Phone: Upon calling us to make an enquiry, we will ask you for some basic information; contact details and holiday requirements. We will enter the provided contact details (email address and phone numbers) into our reservation system. This so is as to formulate and send our offer to you.
Email: Upon receipt of an email enquiry, we will enter the provided contact details (email address and phone numbers) into our reservation system. This so is as to formulate and send our offer to you.
Website: So we can continuously improve the user experience on our website, we use data analytics tools. These track the pages visited, actions taken (clicks and searches), devices used (mobile, tablet or desktop) and source of the visit (google search, advert etc). Your identity is not recorded at this stage, beyond the town in which you are located. Only upon entering information into the website will we be able to match the user to a recorded website visit. Information can be submitted via several methods. Please see our infographic, for a full view of what information we gather via which channel. [Click to view infographic]
|2. What information we gather|
|Depending on your level interaction with us, will gather and store various types information. For example, an enquiry will require less information than a booking. In order to book a charter with us we will need to collect far more detailed personal information from you which is required both by us and our suppliers. Please see our infographic, for a full view of what information we gather via what means. [Click to view infographic]
Personal information of a minor.
|3. How we use information gathered|
|The service we provide to our customers requires the collation of some personal information, principally about your identity (passport details, contact details etc). We are acutely aware of the responsibility this carries, and so wish to offer you reassurance regarding the use of this information.
The two principal uses of your information can be divided into: – Operational requirements
– Marketing At this point we would like to make it clear that at no point would we ever sell your personal information or pass it to a third party for the purposes of advertising. Our customer database is one of our most valuable assets, which we therefore protect with extreme care. We may choose to send you content from a third party which we have elected as being pertinent to our customers, however this would be via our agreed channels – via our weekly emailer for example.Operational requirements
In order to organise your charter holiday, we will have gathered the information outlined in section 2 of this policy and in the infographic [Click to view infographic]. This information will be used to build a customer profile for you, to which we can allocate bookings. In essence then, we are using the information to register a transaction, communicate it with you and facilitate the delivery of the charter with the operator. Dream Yacht Charter may use the information provided by you to contact you about your booking then. We elaborate on the interaction with the operator in section 5 of this policy.Marketing
|4. Where we store information|
|Depending on your level interaction with us, will gather and store various types information. For example, an enquiry will require less information – and therefore storage – than a booking. In order to book a charter with us we will need to collect far more detailed personal information from you which is required both by us and our suppliers. Please see our infographic, for a full view of what information we gather and where we store it. [Click to view infographic]
Some of our services, notably emails and data storage, are provided by external suppliers. These may process and store personal information on their servers in many countries around the world. They may process and store your personal information on a server located outside the country where you live. We do however select the most trustworthy names with which to work (Google, Dropbox…). Please see our infographic, for a full view of who we store your information with. [Click to view infographic]
|5. Who we share information with
We must share your information with certain parties so as to ensure we can provide the best possible service. We only share your information when and where necessary. This will range from Dream Yacht Charter Staff to the fleet operators. Please see our infographic, for a view of what information we share with whom. [Click to view infographic]
Staff : Your user account is managed for you by a domain administrator; an employee of our company. Your domain administrator is there to provide user support to you. You will have access to your account and the information contained within it (including your email and other data). Your domain administrator may be able to:
The staff also need access to the booking information so they booking processing can be completed. The Staff will also require access should a complaint be made and a resolution be required.
Service Providers : In order for us to get a better understanding of how you use our website and services we use third party companies. This ranges from our IT provider, analytics companies, pay per click (PPC) and E-Newsletters. Please see our infographic, for a view of what information we share with whom. [Click to view infographic]
For legal reasons : On some occasions your information must be shared with local authorities such as the Port Police, Marinas and harbour officials. This can be for a number of reasons and depends on the situation, however would usually be because of additional paperwork required or reported incidents.
How we share it : We work with a mix of online passenger information systems and e-mailable forms. This really depends on how advanced the supplier bookings systems are and which fleet operator you are booked with. In cases where we are transferring your information to suppliers via email, our accounts are covered by extra security measures (two step verification). After researching alternative methods, we found this to be the safest method (versus shared drives). Any information stored by third party booking systems require encrypted log in.
What steps have we taken to ensure your information is safe with third parties?
|6. Accessing and updating your personal information|
|Whenever you use our services, we aim to provide you with access to your personal information. If that information is wrong, we strive to give you ways to update it quickly or to delete it – unless we have to keep that information for legitimate business or legal purposes.
We aim to maintain our services in a manner that protects information from accidental or malicious destruction.
Controlling your personal information
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In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of Dream Yacht Charter. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Dream Yacht Charter takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.